DTS® Issue Management

  • Create

    • DTS® Issue Management allows administrators to assign various issue types to users. In doing so, the DTS® system will generate issues that are then assigned to designated corporate and field personnel. Once an issue is assigned to a user, they then collaboratively "work" their issues toward resolution.

  • Track

    • Every issue can be designated with five statuses: New, In Process, Closed-Resolved, Closed-Unresolved and On Hold. These statuses allow personnel to track issues and sort through those that are still in need of attention.

  • Manage

    • Issue Management not only shows companies their deposit and related issues, it gives users at all layers of a company, a user-friendly platform to log issue status updates and notes pertaining to an issue. The results of countless phone calls, emails, and faxes can now be logged online, providing a central access point for all information related to deposit issues. Personnel from all concerned departments can logon and reference the same information, ultimately making the management of deposit and related issues more efficient.

  • Report

    • There are five primary reports designed to analyze issue status.

Related Demos

DTS® Issue Management
DTS® Deposits
DTS® Overview



Additional Resources

DTS® Demos
See videos about DTS® Supply Orders and other related features

Cost/Benefit
Check-out the potential savings that can be realized when utilizing the DTS® system
Customer Stories
Read about how the DTS® system has served other retailers in their daily operations


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